FAQS
Q: Why sign up for this service?
A: Have you ever driven pass the gas station and said "I'll stop in the morning" and then morning comes and you've pressed snooze to many times? That's why!
Q: What areas do you service?
A: We service cities located in Dorchester, Berkeley Orangeburg and Charleston counties
Q: Is there a contract?
A: There is no contract and you can cancel at anytime however a 30 day notice is preferred.
Q: How often is the service provided?
A. Delivery is provided weekly and on designated days depending on your city
Q: What type of fuel do you all provide?
A: We source from our local fuel farm and you can choose from regular(87) or premium(93).
Q: Does the subscription include the fuel?
A: No, the cost of fuel is separate from the delivery fee and will be billed on the day of service.
Q: What is the cost of fuel?
A: Our prices change daily but usually average the same as the local stations in the area or cheaper. Check our homepage for the daily fuel cost.
Q: What if one vehicle is not in the same location as my other vehicles?
A: The vehicles will have to be fueled based on our designated day in that area
Q: I may not be available on my delivery day, do I get a refund?
A: We will make every effort to accommodate your schedule, our monthly plan provides cost savings and unfortunately we aren't able to provide a refund due to a missed day that is of no fault of Fuel Flo. If you are on our weekly plan, no upfront cost is incurred since you're only billed after delivery.
Q: I forgot to cancel my delivery for the day will I still be charged?
A: All cancellations require a 24 hour notice. A reminder is sent out the day before delivery so that you can accept or decline service accordingly. Should you forget to cancel, the delivery fee will still apply.
Q: What if my day falls on a Holiday.
A: We will make every effort to squeeze you in on the following business day however it is not guaranteed.
Q: What Holidays do you recognize?
A: We recognize Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.